In my previous post I announced my purchase of a Sigma 120-300 lens. It seems I have little luck when it comes to lens purchases as much like previous lens purchases I discovered that my lens was not working correctly.
I had intended to test the lens at the Shuttleworth Airshow but the poor forecast for that event put me off travelling the relatively long distance to the show. Instead I resorted to some basic manual tests prior to Biggin Hill where this lens was due to get its first proper outing.
My testing process is to set the lens up on a sturdy tripod and shoot some test images of a wall and fence as this allows me to review sharpness across the lens. I’ve always manual focused the lens at this stage to ensure as crisp an image as possible, since there’s not always enough contrast for a decent auto focus lock.
After proving the lens to be sharp I spent a few minutes handheld on AI Servo mode, pointing the lens at different subjects to test that the autofocus was functioning correctly and quickly. This however is where my testing process failed since I never thought to review the AF tests outside of the camera review screen. I’d already tested sharpness and was now confident that the AF motor was working. However as I was later to discover, the auto focus was not calibrated correctly.
On Friday of last week I was at Biggin Hill for the press day and had brought along my new lens to shoot the aerial elements of the day. My initial results were not great, but I put this down to poor light conditions and the learning curve experienced with a new piece of kit. I continued using the lens and after a little while realised that most of the shots were slightly soft, not because of user error, but because of bad auto-focus.
I found myself using manual focus to get anything close to sharp shots of the aircraft and was frankly disappointed. A few tests on a fixed subject soon revealed that the lens focusing was occurring but was not correctly calibrated to produce sharp results.
After a full day of annoyance with the lens and attempts to manual focus aircraft I returned home to redo my lens tests using auto focus, rather than manual focus. It didn’t take long to realise that the lens was front focusing fairly badly. I ditched the lens and resorted to using the 100-300 on Saturday and a borrowed (thank Pete!) 70-200 + 1.4TC combination on Sunday.
On Monday I contacted Warehouse Express about the problem with the lens and they were very helpful indeed. Without spending a huge amount of time questioning the problem (only about 3 minutes total time on the phone) they agreed to send me a new lens and pick up the faulty one. I called in the problem at 8am on Monday and received the replacement by 9am Tuesday. Very good customer service as usual.
They further impressed me as on Tuesday afternoon I suddenly realised that my lens had gone back with my tripod plate attached and after a swift call to Warehouse Express they made a note to intercept the lens, remove the part and post it back to me. I had it by 9am on Thursday at no extra cost. This goes a long way to further convince me to continue shopping with them as they’ve always resolved issues like this quickly and fairly.
The further good news is that initial tests (yes using auto focus this time) suggest the new lens is performing well within spec. I’ll take it out as soon as possible to test it one some fast moving subjects but I’m already much more confident in its abilities.
The moral of this story is to ALWAYS fully test your new equipment under all conditions and don’t save time by making assumptions about its functionality. I’ve learnt the hard way that it can come back and bite you if you’re not thorough with the testing!